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Microsoft offers free support for Vista SP1 installs
Posted by: Tweaker
Date added: 07:56, 24th March 2008 GMT
Source: Computer World News
Microsoft Corp. is offering free support to any Windows Vista user experiencing problems with installing Service Pack 1 (SP1), according to a company spokesman.
"[Anyone"> needing technical support regarding your installation of Windows Vista SP1, please go to the following URL and choose the bottom option that says 'Windows Vista Service Pack 1 (All Languages)'," said Brandon LeBlanc, a Microsoft employee who posted several comments to the company's Vista blog. The link LeBlanc pointed users to led to a Vista SP1-specific support site.
"You have a variety of options you can choose for support, all of which will not cost you any support fee," said LeBlanc. "I repeat: support for SP1 will not cost you anything."
"That's a good move on their part," said Michael Cherry, an analyst with Directions on Microsoft.
The SP1 site offers support via e-mail, online chat and telephone, and lists hours of operation for the last two options. Free phone support, for instance, is available from 5 a.m. to 9 p.m. Pacific time on weekdays, and from 6 a.m. to 3 p.m. Pacific time on weekends. The free support will be available for one year, and covers installation and compatibility issues.
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