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HP confirms XP SP3 endless reboot snafu, promises patch

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HP confirms XP SP3 endless reboot snafu, promises patchHP confirms XP SP3 endless reboot snafu, promises patch

Posted by: Tweaker
Date added: 08:47, 16th May 2008 GMT
Source: Computer World News

HP

Hewlett-Packard Co. today confirmed that some users of its AMD-based desktops have had problems after installing Windows XP Service Pack 3 (SP3), and said it would issue a patch this week to prevent machines from spiraling into endless reboots. HP also told users to delay installing XP SP3 until that patch was released.

Microsoft, meanwhile, acknowledged today that it's working on a hotfix of its own.

The confirmations were the latest additions to the weeklong saga of problems some users have encountered after upgrading Windows XP to SP3. Last week, reports began showing up on Microsoft's support forum of "endless reboots" crippling machines running Advanced Micro Devices (AMD) processors. Many of the users said that the out-of-control PCs were from HP.

Users, led by Jesper Johansson, a former program manager for security policy at Microsoft and currently an MVP (Microsoft Most Valuable Professional) who works at Amazon.com, identified several causes, including one limited to HP-branded systems. According to Johansson -- and later, Microsoft itself -- HP used a disk image created on an Intel-powered machine to factory-install Windows XP on AMD-based PCs. Microsoft had advised computer makers against doing that as long ago as 2004.

An errant reference in Windows Registry for an unnecessary device driver -- "intelppm.sys," a power-management driver designed only for Intel-based PCs -- causes the XP SP3 upgrade to install that driver to AMD systems, said Johansson. That causes the PC to fail to reboot when it restarts after the update. Because most XP machines are set by default to reboot on a failure, the PC reboots repeatedly; some users have had trouble interrupting the endless reboots and regaining control of their computers.

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