Copy and Paste problem

[lotsaloot]

Hi,
Intermittingly over the last few months, I have had trouble with copying and pasting.
I don't get an error message, I just find that I can't paste. Sometimes I find it comes right if I try to paste into another document or copy something else and paste into something else. For instance, I am copying and pasting something into my webpage and paste stops working and quite often I find if I open a new email message and paste into that or copy and paste something else into this email, it seems to come right.

However I have not been able to fix the problem today. I opened clipboard and the message "clipbook viewer cannot display the information in it's current format. To view the information, paste into another document".
This window inside the clipboard is sort of flashing. A grey band is sort of flashing up and down very quickly, so I gather there is a problem here.

Can anyone help me with fixing this please?

Thanx,

Jayne

[renegade600]

longshot - try deleting the files in your temporary internet folder.

If this does not work, tell about your computer, cpu, ram, harddrive size/space available. The space available is important.

[lotsaloot]

Hi renegade,

Just because I posted this, the jolly thing is working again and this time I didn't do anything to try to fix it, just tried again.
Temp files were deleted yesterday.

computer info: I am not sure if I have done this right or not but I have
celeron CPU 2.1GHz
224 mb ram

From task manager
Physical memory (K)
Total 228848
avail 31740
sys cache 86340

Kernel memory
total 86704
paged 79408
nonpaged 7296

If this isn't right, could you please tell me where to get the harddrive info from?

Thanks heaps,
Jayne

[renegade600]

go to my computer, right click c drive, click on properties. The info your your harddrive is there.

[lotsaloot]

Thank you!

Here it is:

used : 7.10 GB
Free : 29.2 GB
capacity: 36.3 GB

Jayne

[renegade600]

Some possible causes - According to your physical memory, you have alot running in the background. You may need to go through your startup list and turn off anything you do not use.

Also lets see if there are any nasties on your computer, download hijackthis and post the log it creates per the first message in this thread.

I also suggest upgrading your ram to 512.

[lotsaloot]

Hi,
Here is my HiJackThis log. Spybot found nothing.
Thanks,
Jayne


Logfile of HijackThis v1.97.3
Scan saved at 9:40:47 p.m., on 1/08/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Apps\ActivBoard\nhksrv.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\Apps\ActivBoard\MMKeybd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Alcatel\Dragdiag.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\MailWasher Pro\MailWasher.exe
C:\Apps\ActivBoard\TrayMon.exe
C:\Apps\ActivBoard\OSD.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Crazy Browser\Crazy Browser.exe
C:\Program Files\Weight By Date Pro\Trial\Weight By Date Pro Trial.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\notepad.exe
C:\WINDOWS\system32\netdde.exe
C:\Documents and Settings\Jayne\Desktop\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Apps\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O2 - BHO: (no name) - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O4 - HKLM\..\Run: [EM_EXEC] C:\PROGRA~1\MOUSEW~1\SYSTEM\EM_EXEC.EXE
O4 - HKLM\..\Run: [SiSUSBRG] C:\WINDOWS\sisUSBrg.exe
O4 - HKLM\..\Run: [ACTIVBOARD] C:\Apps\ActivBoard\MMKeybd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Alcatel\Dragdiag.exe" /icon
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe /0
O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: MailWasherPro.lnk = C:\Program Files\MailWasher Pro\MailWasher.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: Customize Menu &4 - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Fill Forms &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Save Forms &[ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Fill Forms (HKLM)
O9 - Extra 'Tools' menuitem: Fill Forms &] (HKLM)
O9 - Extra button: Save (HKLM)
O9 - Extra 'Tools' menuitem: Save Forms &[ (HKLM)
O9 - Extra button: RoboForm (HKLM)
O9 - Extra 'Tools' menuitem: RF Toolbar &2 (HKLM)
O9 - Extra button: Money Viewer (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {0E8D0700-75DF-11D3-8B4A-0008C7450C4A} (DjVuCtl Class) - http://www.lizardtech.com/download/f...trol_en_US.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://download.yahoo.com/dl/installs/yinst0401.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeup...ntent/opuc.cab
O16 - DPF: {51045741-8C4E-4EAC-8F03-08E43A6FBB29} - http://c.ancestry.com/cab/aft/AncestryFamilyTree.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...876.9933680556
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/tech...a/SymAData.dll
O16 - DPF: {D27CDB6E-0000-0000-0000-000000000000} - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/s...sh/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/tech...ActiveData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{2EBD6BB7-879E-4577-A976-A7B222099AAC}: NameServer = 202.27.184.3 202.27.184.5
O17 - HKLM\System\CS1\Services\Tcpip\..\{2EBD6BB7-879E-4577-A976-A7B222099AAC}: NameServer = 202.27.184.3 202.27.184.5