View Full Version : iPhone can't make or recive calls

January 21st, 2019, 02:00 PM
Yesterday I began having problems making calls. After dialing I get a message that the call failed. One friend with an iPhone is having the same problem. We are not using the same carrier. Other people that I know with iPhones aren't having any problems.
I tried numerous "fixes" that I found online, but nothing helps.
Just wondering if anybody here is having the same problem.

January 21st, 2019, 06:16 PM
Wound up contacting Apple support, and was told to change some settings and then back again. I think Apple is aware of the problem, because tech support knew exactly what to tell me what to do to fix it.

March 8th, 2019, 07:42 AM
If you can't make or receive calls on your iPhone

You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.

Find out what to do if you see "No service" or "Searching" in the status bar. If you can't make or receive calls on your iPhone, follow these steps, testing after each step:

Check your iPhone settings

Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
Check your Do Not Disturb settings. Go to Settings > Do Not Disturb and make sure it's off.
Check for any blocked phone numbers. Go to Settings > Phone > Call Blocking & Identification.
See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
Update your software
Check for a carrier settings update.
Check for an iOS software update. Some updates might require a Wi-Fi connection.
Remove and reinsert your SIM card
If your iPhone has a SIM card, remove the SIM card, then reinsert it.

Contact your carrier

When you contact your carrier, make sure that:

Your account is set up to use your iPhone.
There aren't any localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.

Check your network settings

Reset your network settings. Go to Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
Try to make or receive calls in another location.
Switch to a different network band. Go to Settings > Cellular > Cellular Data Options > Enable LTE and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).