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View Full Version : Problem using ctrl/alt/delete


tami3_3
November 19th, 2000, 07:55 AM
I'm not sure what the problem is here but a friend said something isn't right. Let me explain: Say I'm at web site and I get stuck, like it won't load, for instance. I go to ctrl/alt/delete and 'end task.' I lose all my icons down in my system tray except for the volume icon. I end up having to reboot. It's really aggravating. Is this normal? It seems to happen a lot lately. And one other question please. I have an IBM computer and they have this 'IBM update connector' which lets you download updates to drivers and such from IBM. I downloaded what I'm pretty sure is a driver for my video card. But it leaves an icon in my system tray all the time. I went into the 'system config' tool and unchecked the box so it wouldn't come on when I start up. But for some reason it's still here when I boot up. Is there some other thing I have to do so it won't be there when I boot? Or am I just stuck with it? Any help would be much appreciated.

Thanks,
Tami

Idnew
November 19th, 2000, 10:16 PM
Hi tami, go to start/settings/taskbar/click on start menu/click on remove/scroll down to start up and click on the plus/highlight what you do not want to start on boot and remove it. As far as the other problem try re-installing your browser and see if that helps with that problem. Post back and let us know.

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The only time the world beats a path to your door is when your in the bathroom

tami3_3
November 19th, 2000, 10:37 PM
Hi Idnew,
I went to where you said, but do you know it sends the folder to the recycle bin? Do I want to get rid of it completely? It says it takes it off my start menu. Nothing about whether it will be there or not at start up. I hope I'm not sounding to stupid here. What exactly do I have to do to reinstall my browser?
Thank you for taking the time to help Idnew.
Tami

smurfy
November 20th, 2000, 01:12 AM
OK
Problem 1) Ctrl+Alt+Del end task:
You seem to be ending task on "Explorer" instead of "Internet Explorer".
Explorer is Windows Explorer, the heart of the Windows GUI. You should never end task on it (or systray either but systray won't "crash" the system if you close it).

Problem 2) Removing Programs from startup.
Get startup cop or use msconfig (for W98/ME) to remove startup programs.

Before uninstall and reinstall of your browser (I assume Internet Explorer) try repair feature. Start/Settings/Control Panel/Add Remove Programs. Select IE5 and internet tools, click add/remove and you will see three options - select repair.


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Smurfy
Suggest A Fix (http://www.suggestafix.com) & CyberTech Help (http://www.cybertechhelp.com) moderator.
smurfynz@netscape.net

tami3_3
November 20th, 2000, 03:32 AM
Hi Smurfy,

Thanks so much for telling me about 'startup cop.' It works great and took off what I wanted. For some reason when I ran 'msconfig' it wounldn't close down this program (?). I'm not exactly sure what it is, like I said, I think its a driver for my video card. I would run 'msconfiq' and uncheck the box, but it still showed back up when I rebooted. (with the check back in the box, I might add)

And I did as you suggested and did the repair for IE and everything seems to be fine now. Although I'm not sure I understand what you mean by using ctrl/alt/delete on 'Explorer' instead of 'Internet Explorer.' How do I know which one I'm using?

Thank you Smurfy and Idnew for all your help!

Tami

smurfy
November 20th, 2000, 03:58 AM
Hi again Tami

I would say the video card has a control panel type app that runs in the background.
My Diamond video card has "in control tools" which have several handy features. it takes up a few system resources but I like it so I keep it running.

As for the ctrl-alt-del question:
When you press ctrl-alt-del in windows, it brings up Windoews Task Manager. You will see a list of running applications.
e.g. here is mine at the moment:
16999254 - ICQ
systray - System tray in bottom right corner
Explorer - Windows Explorer
Vsmon - AV software
em-exec - logitech mouseware
cybertech help forums -reply to topic - Internet Explorer - Internet Explorer
The Internet Group - Dial up networking connection
Zone Alarm - Firewall
Launch - Net launch DUN utility
dmhkey - Diamond in control utility.

There are a couple of others as well.

Now if I select any of these (highlight it with the mouse) and click on END TASK it will close that program only. The only two that I never "end task" on are "Explorer" and "systray".
When any program "jams" and stops working, you should see a "(not responding)" after the program name. Those are the ones that you should be closing using task manager.
The other ones are best to close using their own close commands but you can use task manager if you want.

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Smurfy
Suggest A Fix (http://www.suggestafix.com) & CyberTech Help (http://www.cybertechhelp.com) moderator.
smurfynz@netscape.net

tami3_3
November 20th, 2000, 04:36 AM
Hi Smurfy,

That's exactly what I was doing in the Windows Task Manager. I would get stuck at a site and it would say 'not responding' and I'd hit 'end task' and all my icons would be gone from the the system tray. But apparently it got repaired because everything seems fine now.

So I thank you again for your help and time spent. Much appreciated!

Tami

Idnew
November 20th, 2000, 06:44 AM
Glad you got it fixed tami.

Smurfy I don't have IE in my add/remove programs. Where else might the repair tools be?

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The only time the world beats a path to your door is when your in the bathroom

smurfy
November 20th, 2000, 11:24 AM
Hi idnew.
It will be under Microsoft Internet Explorer...

If it's not there....well, what version of IE do you have installed and how was it installed?

tramtwo
November 21st, 2000, 04:35 PM
That is a common problem Idnew, paste this into your Run menu box to start the repair tool.

rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files \Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

Also msinfo32 in the Run Box
Select Tools /Internet Explorer Repair Tool

There is a reg hack to add it to the Add Remove programs box, just can't put my hands on it at this time. I'll have a look around.

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[This message has been edited by tramtwo (edited 21 November 2000).]

tramtwo
November 21st, 2000, 04:45 PM
I just reread the thread. Tami the icons dispearing is normal when you end task on Explorer, which by the way is a developers trick to reload the regestry, I often do this if my desktop has frozen.

There is an page in MS' knowledge base about this.

This is what I do. Crtl+Del+Alt Highlight Explorer and click End Task

When the shutdown screen appears hit Cancel.

Wait a few seconds and you will get this program is not responding box, Click OK.

Your desktop icon will flash and Explorer will reload. This has saved me many times when a program has frozen and I don't want to lose unsaved information. Also keeps me from having to reboot with the install of some software that requires a change to the registry.

Hope this helps. Let me know and I will try to find the MS artical if you need more information.


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Idnew
November 22nd, 2000, 10:52 AM
I've got IE 5 whatever the newest one is.

Thanks Tram I'll give it a try and let you know.

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The only time the world beats a path to your door is when your in the bathroom