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Old October 26th, 2019, 03:30 PM
Digerati Digerati is offline
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Join Date: Jan 2007
Location: Nebraska, USA
Posts: 2,465
It would not be your OS. And note if you look at your contract again, no doubt it says speeds "up to" 60Mbps.

Where did the tech test to? Did he use Speedtest too? I also use Speedtest but I have noticed if I use the test program provided by my ISP, theirs always show better speeds than Speedtest.

Still, I pay for "up to" 150Mbps and I get this, so I cannot complain.



The part that bothers me is you said you tried attaching directly to the modem. Do you mean by Ethernet cable? While your Toshiba is clearly not new, the specs say it supports 10/100Mbps Ethernet. It is probably safe to assume the modem does too. So to me, you should have come closer to your 60Mbps with Ethernet.

Note your modem, if newer, probably supports 10/100/1000Mbps, but of course, your computer's adapter has to as well to take advantage of those capabilities.

Note too Ethernet cables are critical but cheap and fragile network devices. So you might try a different cable. I would also try a different port on your router. Ports can go bad too.

Beyond that, assuming you are operating this notebook in close proximity to the WAP (wireless access point - typically integrated with the router) and not several rooms (and walls) in between, you may need to get a new wireless adapter.

I recommend something like this with an external antenna.
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