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Old October 7th, 2019, 07:23 PM
Murf's Avatar
Murf Murf is offline
Join Date: Oct 2001
O/S: Windows 10 Home
Location: Newport News VA
Age: 74
Posts: 17,235
OK! Great a couple of things you need to do while she is running.

1. Make a recovery USB drive.

Get a USB STICK with at least 8GB on it.

1. In the search box next to the Start button, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice.

2. When the tool opens, make sure Back up system files to the recovery drive is selected and then select Next.

3. Connect a USB drive to your PC, select it, and then select Next.

4.Wait for Windows to pick up the USB drive, it then will show you the drive telling you how much free space you need on it. Make sure the right drive is selected and click Next.

5. Next window will say Create a recovery Drive

6. It can take a while you will see a progress screen, when done it will tell you then you click on Finish

Then if ever it does not start you can use it to boot up.

Second lets run the trouble shooter now, reinstalling the Video driver may of solved it but need to check:

Using the USB drive you just created

1. Boot from it
2. Choose your Keyboard layout language
3. Click on Troubleshoot
4. Click on Advance Options
5. Click on Start Up Repair

If you haven't created the USB recovery yet then you can run the troubleshooter from within Windows;

1. Right Click on the Start then go to Settings
2. Click on Update & Security
3. Left Pane click on Recovery
4. Under Advance Startup click on Restart Now