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Old January 17th, 2019, 02:21 PM
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Jintan Jintan is offline
Cyber Tech Help Moderator
Join Date: Dec 2004
Posts: 51,825
Do each of these, as needed, to maybe solve the problem.

Let's eliminate running startup involvement.

Press Ctrl-Alt-Delete at the same time, then select Task Manager. If it appears blank, click More details. Click the Startup tab. Take note of anything there you have already disabled, so you can only disable them after this checking step. Then right click on each item showing there enabled, and change that to disabled. Close Task Manager and restart the computer.

Any change? If no change, open Task Manager again and re-enable everything you disabled.


If that didn't help, right click the Start button, and select Device Manager. Just doing this from memory, but you can also see the steps here on accessing Device Manage.

Locate the Keyboards, left click on the mark next to it to expand the list. Right click on the keyboard listed there, and select Uninstall. DO NOT select the option to delete the driver, if offered. Reboot the laptop. Windows will see the keyboard during startup and reinstall it, maybe correcting any problem.


If that did nothing, again in Device Manager, expand Mice and other pointing devices, and Uninstall whatever is listed for Touchpad. Again reboot and check after.
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