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Old June 30th, 2018, 06:46 PM
Annie Lori Annie Lori is offline
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Join Date: Aug 2009
O/S: Windows XP Home
Location: California
Posts: 2
Unknown icon just appeared on my monitor

Icon probably isn't the right description. When I turned on my HP PC this a.m., the Desktop displayed an upward symbol with the letters tZow8hc underneath it. It's at the upper right corner of my screen. I've never seen this before and am hesitant to click on it. I have Win10.
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Old July 1st, 2018, 07:43 PM
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olgun52 olgun52 is offline
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Join Date: Feb 2014
O/S: Windows 10 Pro
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Quote:
Originally Posted by Annie Lori View Post
Icon probably isn't the right description. When I turned on my HP PC this a.m., the Desktop displayed an upward symbol with the letters tZow8hc underneath it. It's at the upper right corner of my screen. I've never seen this before and am hesitant to click on it. I have Win10.
Please could you send a screenshot ?

====================================
Hello Annie Lori and Welcome to the CyberTechHelp Forums. .
I will be helping you fixing your problems.

Please take note of some guidelines for this fix:

1- My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Keep your sentences short. Thanks for your understanding.
2- Perform everything in the correct order. Sometimes one step requires the previous one.
3- Please open as administrator the computer. How is open as administrator the computer?
4- Disable your AntiVirus and AntiSpyware applications, as they will interfere with our tools and the removal. If you are unsure how to do this, please refer to get help here
How to disable your security applications.
5- To make sure you have an accurate view of files there, make sure you can View Hidden Files. Also uncheck "Hide Extensions for Known File Types"
6- Back up all your private data / important files on another (external) drive before using our tools (if possible).
7- Please subscribe to this thread if you have not done so already, and please don't do any other scans on your own and don't install or remove software.
8- Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal.

Thanks

************************************************** *******************************************
Let's check.

I Would like you to do the following

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Have a nice day.

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