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  #16  
Old September 15th, 2011, 03:10 AM
cooley cooley is offline
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Ann Marie,
I hope that I sent what you needed and that you got what I sent
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  #17  
Old September 15th, 2011, 05:29 AM
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AnnMarie AnnMarie is offline
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Yes thank you. The below errors are of concern. What is Harddisk 4?

Quote:
9/11/2011 10:04:10 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume Acer.
9/10/2011 10:02:26 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk4\DR8.

You need to run chkdsk and schedule a full scan. To do this, open My Computer, rightclick on your drive and select Properties > Tools. Look for Error Checking and click "Check Now". Select both "Automatically fix file system errors" and the "Scan for and attempt recovery of bad sectors" options and click Start.

You will get a warning that Windows can't complete the tests until you reboot so reboot and chkdsk will start.

Stage 4 can be very slow in Vista and the progress bar may not appear for quite a few minutes so please be patient.

PS, back up any important data to removable media first because if there is a problem with your HDD, chkdsk will put stress the drive and might hasten it's demise.

You can view the log in Event Viewer. Hit the Windows key plus r and type:

eventvwr.msc

and ok. Click on Windows Logs > Application and look for wininit. Doubleclick to open and you should see the results. Please copy and paste them here.
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  #18  
Old September 15th, 2011, 08:39 PM
cooley cooley is offline
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Ann Marie
I do not know what Harddisk 4 is. This computer has one internal hard drive and no external drives. Just the normal optical drive internal.
Here is the ckdsk log from event viewer.

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 9/15/2011 2:22:45 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Jim-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
336128 file records processed.
File verification completed.
313 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
418562 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
336128 file SDs/SIDs processed.
Cleaning up 296 unused index entries from index $SII of file 0x9.
Cleaning up 296 unused index entries from index $SDH of file 0x9.
Cleaning up 296 unused security descriptors.
Security descriptor verification completed.
41218 data files processed.
CHKDSK is verifying Usn Journal...
35394712 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
336112 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
207455273 free clusters processed.
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

962322135 KB total disk space.
131884092 KB in 244245 files.
146972 KB in 41219 indexes.
4 KB in bad sectors.
469979 KB in use by the system.
65536 KB occupied by the log file.
829821088 KB available on disk.

4096 bytes in each allocation unit.
240580533 total allocation units on disk.
207455272 allocation units available on disk.

Internal Info:
00 21 05 00 24 5b 04 00 f3 af 07 00 00 00 00 00 .!..$[..........
c2 0b 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-15T18:22:45.000000000Z" />
<EventRecordID>16081</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Jim-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Acer.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
336128 file records processed.
File verification completed.
313 large file records processed.
0 bad file records processed.
0 EA records processed.
44 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 5)...
418562 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered.
CHKDSK is verifying security descriptors (stage 3 of 5)...
336128 file SDs/SIDs processed.
Cleaning up 296 unused index entries from index $SII of file 0x9.
Cleaning up 296 unused index entries from index $SDH of file 0x9.
Cleaning up 296 unused security descriptors.
Security descriptor verification completed.
41218 data files processed.
CHKDSK is verifying Usn Journal...
35394712 USN bytes processed.
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
336112 files processed.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
207455273 free clusters processed.
Free space verification is complete.
Adding 1 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

962322135 KB total disk space.
131884092 KB in 244245 files.
146972 KB in 41219 indexes.
4 KB in bad sectors.
469979 KB in use by the system.
65536 KB occupied by the log file.
829821088 KB available on disk.

4096 bytes in each allocation unit.
240580533 total allocation units on disk.
207455272 allocation units available on disk.

Internal Info:
00 21 05 00 24 5b 04 00 f3 af 07 00 00 00 00 00 .!..$[..........
c2 0b 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
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  #19  
Old September 15th, 2011, 11:21 PM
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AnnMarie AnnMarie is offline
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The chkdsk report showed a bad cluster and this may indicate that your hard drive is failing. It may or may not be related to the original issue.

Can you boot into Windows normally now? If not try running the System File Checker. Click on Start and type cmd in the "Search programs and files" box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Once the Command Prompt opens, type "sfc /scannow" without the quotes and hit Enter. The System File Checker will start. It might take a while to complete so be patient. Reboot when it has completed and let us know if this helped.
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  #20  
Old September 16th, 2011, 04:20 PM
cooley cooley is offline
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When I boot in the normal mode, I get the wallpaper with all my icons, but I cannot start any browser nor most all applications or programs. I assume that I am not booting into Windows normally. I was able to run both malwarebytes and superantispyware with no malware or trojans or viruses found. I kind of think that the windows installer and a corrupted or infected dll file are somewhow responsible for the problem. I did run the sfc/scannow in both the normal and safe modes and both results were "verification 100% complete. Windows Resource Protection did not find any integrity violations." The scan didn't help the problem. It is looking more and more as if I will have to do a system recovery . I did one a few months ago to get rid of a windows live mail unsolvable problem and I know how much time it takes to install all the applications and email and everything else. Thankfully, I have Carbonite to reinstall a whole lot of files, but it still is a two week process.
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  #21  
Old September 17th, 2011, 12:56 AM
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AnnMarie AnnMarie is offline
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DDS did show issues enumerating an AdAware service and several Avast services. This could be causing your issue. Are both these programs still installed? If not, they have left files behind and if so, their installation may have corrupted.

To eliminate this third party software as the cause of the problem, try cleanbooting and run this way for a day (see here, Step 1: Perform a clean boot). Dont troubleshoot it yet and make sure you dont download anything or surf to dodgy sites while you are running in this state because your antivirus will be disabled. Do you notice any difference?
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  #22  
Old September 17th, 2011, 03:18 AM
cooley cooley is offline
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Ad-Aware is still installed, but is not providing protection. I can scan with it, though. Avast quit working last Saturday when the computer went bad. When I try to start it, it states that the program is inconsistent with the version of Windows that I am running. I have had Avast on this computer since new two years ago. So I have been running with no antivirus for a week. I will do a clean boot tomorrow morning and run it all day and will let you know if it has made a difference.
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  #23  
Old September 17th, 2011, 12:50 PM
cooley cooley is offline
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I did a clean boot and restarted but no browser nor any other application wil start, just get the same message about the missing dll file. As there is no way to function in the normal mode, should I enter the safe mode and try to run as usual?
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  #24  
Old September 17th, 2011, 09:44 PM
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AnnMarie AnnMarie is offline
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That missing file will not stop other programs from running. I had another look at your logs and see that DDS cannot enumerate other files aside from those I have previously mentioned such as the NVIDIA Audio Driver and the file associated with the Windows Activation Service. I also see you have been getting BSOD's so this is not just a simple issue of one file not loading.

Cooley it could take weeks to troubleshoot this issue and we still might not resolve it. If I were you I would backup and reload Windows but I would get that hard drive checked before I did this. Chkdsk has already marked one sector as bad and it would be a shame to put in all that effort just to have the drive fail. I dont work on Hardware issues however you can get help in our Hardware Forum if you need it.
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  #25  
Old September 18th, 2011, 12:50 AM
cooley cooley is offline
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AnnMarie

I will take your advice and prepare for a HD failure. I want to thank you for your tireless effort to help me and you have spent much more time on my problem than you had to. You are a super geek and this forum is very lucky to have you as a very capable moderator.

Best Regards
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  #26  
Old September 18th, 2011, 03:30 AM
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AnnMarie AnnMarie is offline
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You are very welcome cooley. I'm only sorry that we couldn't find a more satisfactory solution.
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