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  #1  
Old May 8th, 2018, 04:32 AM
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kuzzz kuzzz is offline
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Headset has echo

When I use my headset now I can hear myself talking and there is a echo. The person I'm talking with does not hear the echo. Do I need to buy new headset or is there possibly a way to fix this? This just started happening. I'm running Win 7 Prem

Thanks
kuzzz

The headset I'm using is
14- Plantronics Audio 628 USB
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  #2  
Old May 8th, 2018, 09:45 AM
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renegade600 renegade600 is offline
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do you still have the echo on another device?
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  #3  
Old May 8th, 2018, 04:39 PM
Appzalien Appzalien is offline
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Interesting. Is it possible the echo effect is the result of your voice coming from two places. One, your actual voice reverberating in your head as you speak and two, feeding into your ears from the phones. If that's the case there is a delay or latency causing the echo effect.
Look through your sound settings. Maybe someone is playing a joke on you and turned on the effect. I know Creative Sound Card Software has that ability. I'd imagine it would be reverberation or something rather than echo or an EAX effects.
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Old May 9th, 2018, 03:24 AM
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Murf Murf is offline
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Open your softphone or voice recording/communications application and ensure automatic gain/volume/audio enhancements are disabled on it's sound settings

Try downloading their software/driver, may be newer than you have:

https://www.plantronics.com/us/en/su...downloads-apps
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Old May 10th, 2018, 05:47 AM
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kuzzz kuzzz is offline
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Appzalien
I'm hearing my won voice in my ears. No one has access to my pc. I have no reverberation in my setting. Thanks for the suggestions.
Murf
I went to the website and down loaded the firmware but it was no help I still am hearing myself .
Any other suggestion much appreciated.

Thanks
kuzzz
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  #6  
Old May 10th, 2018, 10:57 PM
Ned Seagoon Ned Seagoon is offline
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Does this happen on calls to other people as well?

The reason I ask is that with long distance calls by telephone, a delayed echo is due to the equipment at the other end of the call. Your voice travels along the path to the far end and, due to a fault, some leaks back on the return path. There is obviously a delay due to the processing time at each end.
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  #7  
Old May 11th, 2018, 01:08 AM
Appzalien Appzalien is offline
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If it worked correctly before, you might consider doing a system restore back to a point prior to the issue. Just make sure Microsoft isn't allowed to update your hardware drivers automatically. I would never allow MS to update anything but security.
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  #8  
Old May 11th, 2018, 04:40 PM
Ensign Tzap Ensign Tzap is offline
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Hi kuzzz,

Are you using Skype, or some other APP that does Over IP communication?
Check it's settings.
See if it has had a program update.

Check if the your USB Drivers for your Motherboard are current.

Also as Appzalien said;
Quote:
If it worked correctly before, you might consider doing a system restore back to a point prior to the issue. Just make sure Microsoft isn't allowed to update your hardware drivers automatically. I would never allow MS to update anything but security.
Go to the Windows Update.
Look at the Windows Update History.
Look for anything regarding Audio Driver, USB Driver Updates,
and Driver Updates for your Plantronics headset.

If you find one in the Windows Update History.
Use System Restore.

If that doesn't work.
Go to Control Panel.
Then go to Hardware and Sound.
Click on Device Manager.

Now look for; Audio Devices{Realtek, INVIDIA, Plantronics headset,Etc....}, and USB Devices.
Click on them, {one at a time}.
In the Box that opens Click on the Driver Tab.
Look at the Driver Date and Version.
If the Driver is new. Try the Roll Back Button.
You'll probably need to restart the computer afterwards.
Then see if that solved the problem.

If not, go back to Device Manager and try the next Audio Device, or USB Device.

If after going through all that, and it still has echo.
Try contacting Skype{or whomever your using}.
Tell them what your experiencing.
They may have a work around, or patch to fix the issue.


Signed: Ensign Tzap
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