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cstolarik August 5th, 2020 09:18 PM

I am currently working on a windows 8.1 computer for my mother and I have tried multiple tools to try to remove it with no success. The name comes up under Norton as Trojan.Kotver!bat stating that is needs to be manually removed which I proceeded to do. I clicked on the link to the file that it is bringing it from and it is 99f3eab.bat which I tried to remove but won't let me. I downloaded a malware removal tool from norton support which produced a all clean results. Please help as we currently run opera web browser and I really don't want to have to have my mother take the computer to a repair technician with the covid-19 virus going around. Any help will be greatly appreciated.

lufbra August 6th, 2020 01:37 PM

You might find help quicker if you post this in the "Malware Removal" forum, where CyberTechHelp has experts who help with malware, viruses, etc.

Jintan August 7th, 2020 12:25 PM

Follow this link to your thread in the Malware Removal forum cstolarik.

Ned Seagoon August 7th, 2020 05:29 PM

He's already working with the malware removal team over in another forum, which he started before posting here.

IPR512 August 7th, 2020 07:01 PM

Guess you didn't move quick enough Tom.

Jintan August 7th, 2020 08:01 PM

Didn't see in the log the bat files he mentioned. Maybe Norton seeing remnants of McAfee.

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