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Old February 23rd, 2021, 11:14 PM
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olgun52 olgun52 is offline
Malware Removal Team
Join Date: Feb 2014
O/S: Windows 10 Pro
Location: Europa
Posts: 2,065
Hi Gae,

Originally Posted by gaesilva View Post
I think the problem is in my Chrome settings. If I were to delete chrome and then put it back on, would I lose any of my files? This might be my only option. I sincerely thank you for your help.
You're welcome. Good evening.


Run FRST fixlist
  • Please open notepad (Start > All Programs > Accessories > Notepad)
  • Copy the entire contents of the code box below (Do not copy the word 'Quote') to Notepad.
  • Save it to the Desktop, and name it: fixlist.txt

SearchScopes: HKU\S-1-5-21-3842255837-3436847461-3918225103-1001 -> DefaultScope {2FD7D2FD-D155-4799-A076-B1F10B3316D9} URL = hxxp://{searchTerms}&src=IE-SearchBox
SearchScopes: HKU\S-1-5-21-3842255837-3436847461-3918225103-1001 -> {2FD7D2FD-D155-4799-A076-B1F10B3316D9} URL = hxxp://{searchTerms}&src=IE-SearchBox
FirewallRules: [{35FF8A67-A859-4F1B-BCA9-2133A1C71A89}] => (Block) C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe (Shanghai Xiaoyi Technology Co., Ltd. -> Shanghai Xiaoyi Technology Co., Ltd.)
FirewallRules: [{40998A15-BA9B-4E37-85C8-B0426E88DB7A}] => (Block) C:\program files (x86)\yihomepcclientintl\yihomepcclientintl.exe (Shanghai Xiaoyi Technology Co., Ltd. -> Shanghai Xiaoyi Technology Co., Ltd.)
HKU\S-1-5-21-3842255837-3436847461-3918225103-1001\...\MountPoints2: {1067b956-92b4-11ea-9428-84c5a6b2f281} - "E:\LaunchU3.exe" -a
HKLM\SOFTWARE\Policies\Google: Restriction <==== ATTENTION
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <==== ATTENTION
CHR HomePage: Default -> hxxp://
CHR StartupUrls: Default -> "hxxp://"
CHR NewTab: Default -> Not-active:"chrome-extension://conoiojhfhpoboccndegeemkpgkcnkoe/new-tab.html"
CHR Extension: (Flash Player for Web) - C:\Users\gaele\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcakfkioeanhfiojkchcndahga gcidbd [2020-11-06]
CHR HKLM-x32\...\Chrome\Extension: [hdokiejnpimakedhajhdlcegeplioahd]
OPR DefaultSuggestURL: Opera Stable -> hxxps://{searchTerms}&ie={inputEncod ing}&oe={outputEncoding}
S2 RAPSService; "C:\Program Files\Rivet Networks\SmartByte\RAPSService.exe" [X]
S3 RNDBWM; "C:\Program Files\Rivet Networks\SmartByte\RNDBWMService.exe" [X]
S2 SmartByte Analytics Service; "C:\Program Files\Rivet Networks\SmartByte\SmartByteAnalyticsService.exe" [X]
S2 SmartByte Network Service x64; "C:\Program Files\Rivet Networks\SmartByte\SmartByteNetworkService.exe" [X]
R2 WsAppService; C:\Program Files (x86)\Wondershare\WAF\\WsAppService.exe [495720 2018-07-04] (Wondershare Technology Co.,Ltd -> Wondershare)
S3 WsDrvInst; C:\Program Files (x86)\Wondershare\Wondershare TunesGo (Win) - iOS & Android Devices\DriverInstall.exe [102624 2017-09-08] (Wondershare Technology Co.,Ltd -> Wondershare)
S3 SmbCoSvc; C:\Windows\system32\DRIVERS\SmbCo10X64.sys [164424 2020-08-14] (Rivet Networks LLC -> Rivet Networks, LLC.)

Folder: C:\Windows\{6D0E596C-59BC-4529-917C-0B86AFC2823D}

CMD: "%WINDIR%\SYSTEM32\lodctr.exe" /R
CMD: "%WINDIR%\SysWOW64\lodctr.exe" /R
CMD: "C:\Windows\SYSTEM32\lodctr.exe" /R
CMD: "C:\Windows\SysWOW64\lodctr.exe" /R

CMD: Bitsadmin /Reset /Allusers
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
NOTICE: This script is written specifically for this computer!!!
  • Running this on another computer may cause damage to the Operating System.
  • Now, please run FRST, and press theFix button, just once, and wait.
  • When done, the tool creates a report on the Desktop called: Fixlog.txt
>> Please post the Fixlog.txt in your reply.

Any issue ?

Uninstall some programs:

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove
    • SmartByte Drivers and Services (Rivet Networks LLC)
      Java(TM) SE Development Kit 15.0.2
  • Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
Note: If you want to use Java software, you can download it from the link below.


Chrome reset and reinstall

We need to reset Chrome back to defaults to completely clear out what is going on.

We can keep the bookmarks by exporting them - Export Bookmarks

Then I need you to go Google Sync and sign into your account

scroll down untill you see the "Stop and Clear" button and click on button

At the prompt click on "Ok"

Now we need to uninstall chrome

I want you to uninstall Chrome and if asked about user data or settings then remove this also

restart the computer and reinstall chrome, You can download The latest version from here - Google Chrome

After you have Chrome reinstalled please check things out and let me know how it is doing.

Note: I see many add-ons in your Google Chrome browser. In particular, I recommend that you do not use the following plugin.

Flash Player for Web

ESET Online Scanner


Note: You can expect this process to take a long time, up to several hours or more.
  • Download ESET Online Scanner and save it to your Desktop
  • Right click on esetonlinescanner_enu.exe and select Run as administrator
  • Click Get started
  • Review and accept the Terms of use
  • Click Get started
  • Choose what information you would like to share or not
  • Click Continue
  • Click Full scan
  • Select Enable ESET to detect and quarantine potentially unwanted applications
  • Click Start scan
  • Once completed click Save scan log and save it to your Desktop as ESETScan.txt
  • Click Continue then finally click Close
  • Copy and paste the ESETScan.txt file contents in your reply
================================================== =

Things I would like to see in your next reply. Please be sure to copy and paste any requested log information unless you are asked to attach it.

  • Fixlog
  • ESET report.

Last edited by olgun52; February 24th, 2021 at 11:58 AM.
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