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Malware Removal Discussion about Trojans, viruses, hoaxes, firewalls, spyware, and general Security issues. If you suspect your PC is infected with a virus, trojan or spyware app please include any supporting documentation or logs |
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#1
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Can't access internet -- "redirecting?"
Hi,
I'm posting this from my friend's computer on his internet. My computer is connected to the internet (for example, Windows will download updates onto my computer), but my browsers (internet explorer and chrome) can't show any web pages. I took it to the tech support at my school. I don't remember exactly what they said to me, but I remember he used the word "redirect" to describe a program that wasn't allowing me access to the internet. He said he didn't know how to remove it, so here I am looking for help. Any help would be much appreciated. Thank you! |
#2
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Hello sushi and welcome to CTH
Using your friends computer, then transfer it via an external drive to your own computer -> We need to get a comprehensive report of what is present in your system. Please download DDS: Here If you are using Firefox, go to the toolbar and click File. Then go down to Save As & click. Then save it on the desktop. Save as dds.scr Save as Type : All files to your Desktop and doubleclick on DDs.scr to run it. If your security software includes script blocking features, please disable these before you run this utility. When the scan has finished, two logs will open. Copy and paste both reports in this topic. The logs will be reasonably large so you may have to divide them into sections and make several posts to post them. |
#3
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DDS.txt
Hi Touch. Thank you for doing this =)
Here is DDS.txt DDS (Ver_10-12-12.02) - NTFS_AMD64 Run by Nicole at 8:35:15.34 on Thu 12/16/2010 Internet Explorer: 8.0.7600.16385 Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.2036.1370 [GMT -8:00] SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} ============== Running Processes =============== C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\nvvsvc.exe C:\Windows\system32\svchost.exe -k RPCSS C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\servicing\TrustedInstaller.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\WUDFHost.exe C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService .exe C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Windows\system32\nvvsvc.exe C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\system32\taskhost.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files (x86)\Google\Update\GoogleUpdate.exe C:\Windows\System32\rundll32.exe C:\Program Files (x86)\Seagate\SeagateManager\FreeAgent Status\stxmenumgr.exe C:\Windows\system32\SearchIndexer.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\System32\svchost.exe -k LocalServicePeerNet C:\Windows\system32\WUDFHost.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Users\Nicole\Desktop\dds.scr C:\Windows\system32\conhost.exe C:\Windows\system32\wbem\wmiprvse.exe ============== Pseudo HJT Report =============== uSearch Bar = Preserve uInternet Settings,ProxyOverride = *.local mURLSearchHooks: H - No File mWinlogon: Userinit=userinit.exe BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll BHO: TTB000000 Class: {62960d20-6d0d-1ab4-4bf1-95b0b5b8783a} - C:\Users\Nicole\AppData\Local\Temp\low\COUPON~1.DL L BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll BHO: Bing Bar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2380.0\npwinext.dll BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll TB: CouponBar: {5bed3930-2e9e-76d8-bacc-80df2188d455} - C:\Users\Nicole\AppData\Local\Temp\low\CouponsBar. dll TB: @c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2380.0\npwinext.dll,-100: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\Program Files (x86)\MSN Toolbar\Platform\6.3.2380.0\npwinext.dll TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File mRun: [MaxMenuMgr] "C:\Program Files (x86)\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe" mPolicies-explorer: NoActiveDesktop = 1 (0x1) mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1) mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5) mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab DPF: {42FDC231-A411-45F8-B8B6-3B5026111DA8} - hxxp://www.worldwinner.com/games/v47/solitairerush/solitairerush.cab DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} - hxxp://www.worldwinner.com/games/shared/wwlaunch.cab DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab DPF: {8F6E7FB2-E56B-4F66-A4E1-9765D2565280} - hxxp://www.worldwinner.com/games/launcher/ie/v2.22.01.0/iewwload.cab DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL TB-X64: {5BED3930-2E9E-76D8-BACC-80DF2188D455} - No File TB-X64: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File mRun-x64: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup mRun-x64: [NVHotkey] rundll32.exe C:\Windows\system32\nvHotkey.dll,Start ============= SERVICES / DRIVERS =============== R0 DLACDBHE;DLACDBHE;C:\Windows\System32\drivers\DLAC DBHE.SYS [2009-12-28 17776] R0 DRVECDB;DRVECDB;C:\Windows\System32\drivers\DRVECD B.SYS [2009-12-28 124112] R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHl pa64.sys [2009-12-28 53488] R1 DLARTL_E;DLARTL_E;C:\Windows\System32\drivers\DLAR TL_E.SYS [2009-12-28 41072] R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-13 59904] R2 DLABMFSE;DLABMFSE;C:\Windows\System32\drivers\DLAB MFSE.SYS [2009-12-28 46448] R2 DLABOIOE;DLABOIOE;C:\Windows\System32\drivers\DLAB OIOE.SYS [2009-12-28 42352] R2 DLADResE;DLADResE;C:\Windows\System32\drivers\DLAD ResE.SYS [2009-12-28 9968] R2 DLAIFS_E;DLAIFS_E;C:\Windows\System32\drivers\DLAI FS_E.SYS [2009-12-28 146672] R2 DLAOPIOE;DLAOPIOE;C:\Windows\System32\drivers\DLAO PIOE.SYS [2009-12-28 35056] R2 DLAPoolE;DLAPoolE;C:\Windows\System32\drivers\DLAP oolE.SYS [2009-12-28 19824] R2 DLAUDF_E;DLAUDF_E;C:\Windows\System32\drivers\DLAU DF_E.SYS [2009-12-28 144112] R2 DLAUDFAE;DLAUDFAE;C:\Windows\System32\drivers\DLAU DFAE.SYS [2009-12-28 135152] R2 DRVEDDM;DRVEDDM;C:\Windows\System32\drivers\DRVEDD M.SYS [2009-12-28 63984] R2 FreeAgentGoNext Service;Seagate Service;C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService .exe [2008-7-17 161064] R3 e1yexpress;Intel(R) Gigabit Network Connections Driver;C:\Windows\System32\drivers\e1y60x64.sys [2009-6-10 281088] S2 gupdate1ca87f3cfadc2d;Google Update Service (gupdate1ca87f3cfadc2d);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-12-28 133104] S3 StorSvc;Storage Service;C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 27136] S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2010-9-28 51712] S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-4-18 1255736] =============== Created Last 30 ================ 2010-12-16 06:21:59 8199504 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{D7984DEC-03F8-4577-8B7E-DF13B60BA4D1}\mpengine.dll 2010-12-14 00:22:06 -------- d-----w- C:\Windows\pss 2010-12-08 07:22:34 -------- d-----w- C:\9dfaa726a67410a30a7ef3a5c759 2010-12-01 08:25:41 -------- d-----w- C:\c85589ded8ba7df108 2010-12-01 05:13:14 -------- d-----w- C:\Users\Nicole\AppData\Roaming\ICAClient 2010-12-01 05:08:07 73728 ----a-r- C:\Users\Nicole\AppData\Roaming\Microsoft\Installe r\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}\liteico.exe.827545C6_7013_4DE1_8E6C_ DAEE4C57F54A.exe 2010-12-01 05:08:07 73728 ----a-r- C:\Users\Nicole\AppData\Roaming\Microsoft\Installe r\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}\ARPICON.exe 2010-12-01 05:08:04 -------- d-----w- C:\Users\Nicole\AppData\Local\Citrix 2010-11-30 01:04:41 -------- d-----w- C:\Program Files (x86)\Microsoft 2010-11-30 01:04:28 -------- d-----w- C:\Program Files (x86)\MSN Toolbar 2010-11-30 01:03:48 -------- d-----w- C:\Program Files (x86)\Bing Bar Installer 2010-11-26 02:06:05 -------- d-----w- C:\Program Files (x86)\PC Tools Security 2010-11-26 01:55:20 306 ----a-w- C:\Windows\myClean.bat 2010-11-24 16:46:43 -------- d-----w- C:\5075a37d2f72316a25 2010-11-24 16:28:29 7680 ----a-w- C:\Program Files (x86)\Internet Explorer\iecompat.dll 2010-11-24 16:28:28 7680 ----a-w- C:\Program Files\Internet Explorer\iecompat.dll 2010-11-23 22:56:38 -------- d-----w- C:\Users\Nicole\AppData\Roaming\Macrovision 2010-11-23 20:44:34 -------- d-----w- C:\Windows\SysWow64\E177E04D548C4006A465EEB92D3DE0 21 2010-11-23 20:43:36 -------- d-----w- C:\Users\Nicole\Citrix 2010-11-23 20:41:55 -------- d-----w- C:\Users\Nicole\AppData\Local\Downloaded Installations 2010-11-21 20:09:11 -------- d-----w- C:\PROGRA~3\PC Tools ==================== Find3M ==================== 2010-11-04 06:35:53 1194496 ----a-w- C:\Windows\System32\wininet.dll 2010-11-04 06:31:34 57856 ----a-w- C:\Windows\System32\licmgr10.dll 2010-11-04 05:52:17 978944 ----a-w- C:\Windows\SysWow64\wininet.dll 2010-11-04 05:48:36 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll 2010-11-04 05:16:14 482816 ----a-w- C:\Windows\System32\html.iec 2010-11-04 04:41:26 386048 ----a-w- C:\Windows\SysWow64\html.iec 2010-11-04 04:35:37 1638912 ----a-w- C:\Windows\System32\mshtml.tlb 2010-11-04 04:08:54 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb 2010-11-02 05:18:17 524288 ----a-w- C:\Windows\System32\wmicmiplugin.dll 2010-11-02 05:17:38 473600 ----a-w- C:\Windows\System32\taskcomp.dll 2010-11-02 05:17:38 1169408 ----a-w- C:\Windows\System32\taskschd.dll 2010-11-02 05:16:53 1114624 ----a-w- C:\Windows\System32\schedsvc.dll 2010-11-02 05:10:47 464384 ----a-w- C:\Windows\System32\taskeng.exe 2010-11-02 05:10:32 285696 ----a-w- C:\Windows\System32\schtasks.exe 2010-11-02 04:40:36 496128 ----a-w- C:\Windows\SysWow64\taskschd.dll 2010-11-02 04:40:36 305152 ----a-w- C:\Windows\SysWow64\taskcomp.dll 2010-11-02 04:34:44 192000 ----a-w- C:\Windows\SysWow64\taskeng.exe 2010-11-02 04:34:33 179712 ----a-w- C:\Windows\SysWow64\schtasks.exe 2010-10-27 05:06:22 2048 ----a-w- C:\Windows\System32\tzres.dll 2010-10-27 04:32:36 2048 ----a-w- C:\Windows\SysWow64\tzres.dll 2010-10-20 05:20:01 46080 ----a-w- C:\Windows\System32\atmlib.dll 2010-10-20 04:54:18 34304 ----a-w- C:\Windows\SysWow64\atmlib.dll 2010-10-20 03:09:15 3124224 ----a-w- C:\Windows\System32\win32k.sys 2010-10-20 03:05:46 367104 ----a-w- C:\Windows\System32\atmfd.dll 2010-10-20 02:58:41 294400 ----a-w- C:\Windows\SysWow64\atmfd.dll 2010-10-19 18:41:44 270720 ------w- C:\Windows\System32\MpSigStub.exe 2010-10-16 05:23:13 112000 ----a-w- C:\Windows\System32\consent.exe 2010-10-16 05:19:41 395776 ----a-w- C:\Windows\System32\webio.dll 2010-10-16 04:36:10 314368 ----a-w- C:\Windows\SysWow64\webio.dll 2010-09-28 23:44:52 51712 ----a-w- C:\Windows\System32\drivers\usbaapl64.sys 2010-09-28 23:44:52 4184352 ----a-w- C:\Windows\System32\usbaaplrc.dll ============= FINISH: 8:36:00.73 =============== |
#4
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Attach.txt
Here is Attach.txt
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT DDS (Ver_10-12-12.02) Microsoft Windows 7 Professional Boot Device: \Device\HarddiskVolume2 Install Date: 12/27/2009 8:37:33 PM System Uptime: 12/16/2010 8:26:14 AM (0 hours ago) Motherboard: Dell Inc. | | 0PP476 Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz | Microprocessor | 1587/266mhz ==== Disk Partitions ========================= C: is FIXED (NTFS) - 147 GiB total, 42.863 GiB free. D: is CDROM () E: is Removable ==== Disabled Device Manager Items ============= Class GUID: Description: Broadcom USH Device ID: USB\VID_0A5C&PID_5800&MI_00\6&66DE6C9&0&0000 Manufacturer: Name: Broadcom USH PNP Device ID: USB\VID_0A5C&PID_5800&MI_00\6&66DE6C9&0&0000 Service: ==== System Restore Points =================== RP139: 11/30/2010 9:38:40 PM - Removed Minitab 15 English. RP140: 11/30/2010 9:48:00 PM - Installed Minitab 15 English. RP141: 12/1/2010 12:24:53 AM - Windows Update RP142: 12/1/2010 12:19:36 PM - Windows Update RP143: 12/1/2010 11:07:53 PM - Windows Update RP144: 12/2/2010 9:53:20 AM - Windows Update RP145: 12/2/2010 11:07:39 PM - Windows Update RP146: 12/3/2010 5:01:57 PM - Windows Update RP147: 12/4/2010 10:20:09 PM - Windows Update RP148: 12/6/2010 12:42:58 AM - Windows Update RP149: 12/6/2010 12:07:25 PM - Windows Update RP150: 12/6/2010 11:08:11 PM - Windows Update RP151: 12/7/2010 3:01:49 PM - Windows Update RP152: 12/7/2010 11:21:49 PM - Windows Update RP153: 12/8/2010 12:23:10 PM - Windows Update RP154: 12/8/2010 10:27:43 PM - Windows Update RP155: 12/8/2010 10:45:51 PM - Windows Update RP156: 12/12/2010 3:38:09 PM - Windows Update RP157: 12/12/2010 9:21:14 PM - Windows Update RP158: 12/15/2010 10:20:49 PM - Windows Update RP159: 12/15/2010 11:55:11 PM - Windows Update ==== Installed Programs ====================== Acrobat.com Adobe AIR Adobe Flash Player 10 ActiveX Adobe Reader 9.4.0 Adobe Shockwave Player 11.5 Amazing Slow Downer (remove only) Apple Application Support Apple Software Update Bing Bar Bing Bar Platform Bing Rewards Client Installer Canon G.726 WMP-Decoder Canon MovieEdit Task for ZoomBrowser EX Canon RAW Image Task for ZoomBrowser EX Canon Utilities CameraWindow Canon Utilities CameraWindow DC Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX Canon Utilities MyCamera Canon Utilities MyCamera DC Canon Utilities PhotoStitch Canon Utilities RemoteCapture Task for ZoomBrowser EX Canon Utilities ZoomBrowser EX Canon ZoomBrowser EX Memory Card Utility Citrix XenApp Web Plugin Coupon Printer for Windows CouponBar Dell Resource CD Dell Webcam Central Google Chrome Google Update Helper Java Auto Updater Java(TM) 6 Update 21 kSolo Recorder Microsoft Default Manager Microsoft Office 2007 Service Pack 2 (SP2) Microsoft Office Excel MUI (English) 2007 Microsoft Office Outlook MUI (English) 2007 Microsoft Office PowerPoint MUI (English) 2007 Microsoft Office Proof (English) 2007 Microsoft Office Proof (French) 2007 Microsoft Office Proof (Spanish) 2007 Microsoft Office Proofing (English) 2007 Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2) Microsoft Office Shared MUI (English) 2007 Microsoft Office Shared Setup Metadata MUI (English) 2007 Microsoft Office Standard 2007 Microsoft Office Word MUI (English) 2007 Microsoft Search Enhancement Pack Microsoft Silverlight Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Move Media Player MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) PowerDVD QuickTime Roxio Activation Module Roxio Creator Audio Roxio Creator Copy Roxio Creator Data Roxio Creator DE Roxio Creator Tools Roxio Express Labeler 3 Roxio Update Manager Seagate Manager Installer Security Update for 2007 Microsoft Office System (KB2288621) Security Update for 2007 Microsoft Office System (KB2288931) Security Update for 2007 Microsoft Office System (KB2289158) Security Update for 2007 Microsoft Office System (KB2344875) Security Update for 2007 Microsoft Office System (KB2345043) Security Update for 2007 Microsoft Office System (KB969559) Security Update for 2007 Microsoft Office System (KB976321) Security Update for Microsoft Office Excel 2007 (KB2345035) Security Update for Microsoft Office InfoPath 2007 (KB979441) Security Update for Microsoft Office PowerPoint 2007 (KB982158) Security Update for Microsoft Office PowerPoint Viewer (KB2413381) Security Update for Microsoft Office system 2007 (972581) Security Update for Microsoft Office system 2007 (KB974234) Security Update for Microsoft Office Visio Viewer 2007 (KB973709) Security Update for Microsoft Office Word 2007 (KB2344993) Skype Toolbars Skype™ 4.2 Sonic CinePlayer Decoder Pack Update for 2007 Microsoft Office System (KB2284654) Update for 2007 Microsoft Office System (KB967642) Update for Microsoft Office 2007 Help for Common Features (KB963673) Update for Microsoft Office Excel 2007 Help (KB963678) Update for Microsoft Office Outlook 2007 (KB2412171) Update for Microsoft Office Outlook 2007 Help (KB963677) Update for Microsoft Office Powerpoint 2007 Help (KB963669) Update for Microsoft Office Script Editor Help (KB963671) Update for Microsoft Office Word 2007 Help (KB963665) Update for Outlook 2007 Junk Email Filter (KB2466076) ==== Event Viewer Messages From Past Week ======== 12/16/2010 8:27:30 AM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: TfFsMon TfSysMon 12/16/2010 8:27:28 AM, Error: Service Control Manager [7024] - The Bonjour Service service terminated with service-specific error A system call has failed.. 12/15/2010 11:57:30 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2160841). 12/13/2010 8:03:18 PM, Error: Microsoft-Windows-Smartcard-Server [610] - Smart Card Reader 'Broadcom Corp Contacted SmartCard 0' rejected IOCTL GET_STATE: The handle is invalid. If this error persists, your smart card or reader may not be functioning correctly. Command Header: XX XX XX XX 12/13/2010 5:02:01 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start. 12/13/2010 4:23:22 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030} 12/13/2010 4:23:22 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39} 12/13/2010 4:23:16 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF} 12/13/2010 4:23:09 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC} 12/13/2010 4:23:02 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache spldr TfFsMon TfSysMon Wanarpv6 12/13/2010 4:04:43 PM, Error: WudfUsbccidDriver [12] - The device generated 507 unknown interrupt(s) in 530 ms. Last Unknown Interrupt Message: 0x8b. 12/13/2010 4:04:43 PM, Error: Microsoft-Windows-Smartcard-Server [610] - Smart Card Reader 'Broadcom Corp Contacted SmartCard 0' rejected IOCTL GET_STATE: The I/O operation has been aborted because of either a thread exit or an application request. If this error persists, your smart card or reader may not be functioning correctly. Command Header: XX XX XX XX 12/13/2010 4:01:53 PM, Error: Service Control Manager [7006] - The ScRegSetValueExW call failed for Start with the following error: Access is denied. 12/13/2010 3:14:21 PM, Error: Service Control Manager [7038] - The WinHttpAutoProxySvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC). 12/13/2010 3:14:21 PM, Error: Service Control Manager [7000] - The WinHTTP Web Proxy Auto-Discovery Service service failed to start due to the following error: The service did not start due to a logon failure. 12/12/2010 9:21:45 PM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008, Windows Server 2008 R2 for x64-based Systems (KB2160841). ==== End Of File =========================== |
#5
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I´ll suggest you check yor proxy settings.
Open your Internet browser window. Choose "Tools" from your browser’s menu section. Click "Internet Options" and open the "Connections" tab. Choose "LAN Settings" to open a new window. Verify the "Use a Proxy Server for your LAN" box is unchecked. Click "OK" to finish. See if you can go online now ? If you can´t, same procedure with transfer -> Please download Combofix from: Here And save to the desktop. After the download is complete, perform the following tasks before using the ComboFix tool to scan your PC: Exit all windows that are currently open on your computer. To prevent interference, temporarily disable your antivirus, antispyware, firewall and other security tools that may be running on your computer. Double-click on the combofix icon found on your desktop. Please note, that once you start combofix you should not click anywhere on the combofix window as it can cause the program to stall. In fact, when combofix is running, do not touch your computer at all and just take a break as it may take a while for it to complete. When finished, it will produce a logfile located at C:\combofix.txt. Post the contents of that log in your next reply The logs will be reasonably large so you may have to divide them into sections and make several posts to post them. |
#6
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combofix.txt
ComboFix 10-12-16.01 - Nicole 12/16/2010 13:06:32.1.2 - x64
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.2036.1185 [GMT -8:00] Running from: c:\users\Nicole\Desktop\ComboFix.exe SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46} . ((((((((((((((((((((((((( Files Created from 2010-11-16 to 2010-12-16 ))))))))))))))))))))))))))))))) . 2010-12-16 21:10 . 2010-12-16 21:10 -------- d-----w- c:\users\Default\AppData\Local\temp 2010-12-16 06:21 . 2010-11-16 20:01 8199504 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{D7984DEC-03F8-4577-8B7E-DF13B60BA4D1}\mpengine.dll 2010-12-08 07:22 . 2010-12-08 07:22 -------- d-----w- C:\9dfaa726a67410a30a7ef3a5c759 2010-12-01 08:25 . 2010-12-01 08:25 -------- d-----w- C:\c85589ded8ba7df108 2010-12-01 05:13 . 2010-12-01 05:24 -------- d-----w- c:\users\Nicole\AppData\Roaming\ICAClient 2010-12-01 05:08 . 2010-12-01 05:08 73728 ----a-r- c:\users\Nicole\AppData\Roaming\Microsoft\Installe r\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}\liteico.exe.827545C6_7013_4DE1_8E6C_ DAEE4C57F54A.exe 2010-12-01 05:08 . 2010-12-01 05:08 73728 ----a-r- c:\users\Nicole\AppData\Roaming\Microsoft\Installe r\{EBFEEB3F-3E3B-4725-A4E0-376144CE4F76}\ARPICON.exe 2010-12-01 05:08 . 2010-12-01 05:08 -------- d-----w- c:\users\Nicole\AppData\Local\Citrix 2010-11-30 01:04 . 2010-11-30 01:04 -------- d-----w- c:\program files (x86)\Microsoft 2010-11-30 01:04 . 2010-11-30 01:04 -------- d-----w- c:\program files (x86)\MSN Toolbar 2010-11-30 01:03 . 2010-11-30 01:04 -------- d-----w- c:\program files (x86)\Bing Bar Installer 2010-11-26 02:06 . 2010-12-14 00:13 -------- d-----w- c:\program files (x86)\PC Tools Security 2010-11-26 01:55 . 2009-08-19 12:08 306 ----a-w- c:\windows\myClean.bat 2010-11-24 16:46 . 2010-11-24 16:46 -------- d-----w- C:\5075a37d2f72316a25 2010-11-24 16:28 . 2010-10-19 08:10 7680 ----a-w- c:\program files (x86)\Internet Explorer\iecompat.dll 2010-11-24 16:28 . 2010-10-19 08:47 7680 ----a-w- c:\program files\Internet Explorer\iecompat.dll 2010-11-23 22:56 . 2010-11-23 22:56 -------- d-----w- c:\users\Nicole\AppData\Roaming\Macrovision 2010-11-23 20:44 . 2010-11-23 20:51 -------- d-----w- c:\windows\SysWow64\E177E04D548C4006A465EEB92D3DE0 21 2010-11-23 20:43 . 2010-11-23 20:43 -------- d-----w- c:\users\Nicole\Citrix 2010-11-23 20:43 . 2010-11-23 20:43 -------- d-----w- c:\programdata\Macrovision 2010-11-23 20:41 . 2010-11-23 20:41 -------- d-----w- c:\users\Nicole\AppData\Local\Downloaded Installations 2010-11-21 20:09 . 2010-12-14 00:12 -------- d-----w- c:\programdata\PC Tools . (((((((((((((((((((((((((((((((((((((((( Find3M Report )))))))))))))))))))))))))))))))))))))))))))))))))) )) . 2010-10-19 18:41 . 2009-12-28 04:50 270720 ------w- c:\windows\system32\MpSigStub.exe 2010-09-28 23:44 . 2010-09-28 23:44 51712 ----a-w- c:\windows\system32\drivers\usbaapl64.sys 2010-09-28 23:44 . 2010-09-28 23:44 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll . ((((((((((((((((((((((((((((((((((((( Reg Loading Points )))))))))))))))))))))))))))))))))))))))))))))))))) . . *Note* empty entries & legit default entries are not shown REGEDIT4 [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\ Windows\CurrentVersion\Run] "MaxMenuMgr"="c:\program files (x86)\Seagate\SeagateManager\FreeAgent Status\StxMenuMgr.exe" [2008-07-18 177448] [HKEY_LOCAL_MACHINE\software\microsoft\windows\curr entversion\policies\system] "ConsentPromptBehaviorAdmin"= 5 (0x5) "ConsentPromptBehaviorUser"= 3 (0x3) "EnableUIADesktopToggle"= 0 (0x0) R0 TfFsMon;TfFsMon;c:\windows\system32\drivers\TfFsMo n.sys [x] R0 TfSysMon;TfSysMon;c:\windows\system32\drivers\TfSy sMon.sys [x] R2 gupdate1ca87f3cfadc2d;Google Update Service (gupdate1ca87f3cfadc2d);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-12-28 133104] R3 dc3d;MS Hardware Device Detection Driver (HID);c:\windows\system32\DRIVERS\dc3d.sys [2009-11-04 22528] R3 TfNetMon;TfNetMon;c:\windows\system32\drivers\TfNe tMon.sys [x] R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys [2010-09-28 51712] R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [2010-04-18 1255736] S0 DLACDBHE;DLACDBHE;c:\windows\System32\Drivers\DLAC DBHE.SYS [2007-07-23 17776] S0 DRVECDB;DRVECDB;c:\windows\System32\Drivers\DRVECD B.SYS [2007-07-23 124112] S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHl pa64.sys [2007-07-26 53488] S1 DLARTL_E;DLARTL_E;c:\windows\system32\Drivers\DLAR TL_E.SYS [2007-07-23 41072] S1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\DRIVERS\vwififlt.sys [2009-07-14 59904] S2 DLABMFSE;DLABMFSE;c:\windows\system32\Drivers\DLAB MFSE.SYS [2007-07-23 46448] S2 DLABOIOE;DLABOIOE;c:\windows\system32\Drivers\DLAB OIOE.SYS [2007-07-23 42352] S2 DLADResE;DLADResE;c:\windows\system32\Drivers\DLAD ResE.SYS [2007-07-23 9968] S2 DLAIFS_E;DLAIFS_E;c:\windows\system32\Drivers\DLAI FS_E.SYS [2007-07-23 146672] S2 DLAOPIOE;DLAOPIOE;c:\windows\system32\Drivers\DLAO PIOE.SYS [2007-07-23 35056] S2 DLAPoolE;DLAPoolE;c:\windows\system32\Drivers\DLAP oolE.SYS [2007-07-23 19824] S2 DLAUDF_E;DLAUDF_E;c:\windows\system32\Drivers\DLAU DF_E.SYS [2007-07-23 144112] S2 DLAUDFAE;DLAUDFAE;c:\windows\system32\Drivers\DLAU DFAE.SYS [2007-07-23 135152] S2 DRVEDDM;DRVEDDM;c:\windows\system32\Drivers\DRVEDD M.SYS [2007-07-23 63984] S2 FreeAgentGoNext Service;Seagate Service;c:\program files (x86)\Seagate\SeagateManager\Sync\FreeAgentService .exe [2008-07-18 161064] S3 e1yexpress;Intel(R) Gigabit Network Connections Driver;c:\windows\system32\DRIVERS\e1y60x64.sys [2009-06-10 281088] . Contents of the 'Scheduled Tasks' folder 2010-12-16 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-12-28 19:22] 2010-12-16 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job - c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-12-28 19:22] . --------- x86-64 ----------- [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Run] "NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2009-06-16 16329760] "NVHotkey"="c:\windows\system32\nvHotkey.dll" [2009-06-16 93728] [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] "LoadAppInit_DLLs"=0x0 . ------- Supplementary Scan ------- . uLocal Page = c:\windows\system32\blank.htm mLocal Page = c:\windows\system32\blank.htm uInternet Settings,ProxyOverride = *.local . - - - - ORPHANS REMOVED - - - - Toolbar-Locked - (no file) AddRemove-Adobe Shockwave Player - c:\windows\system32\Adobe\Shockwave 11\uninstaller.exe . --------------------- LOCKED REGISTRY KEYS --------------------- [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{A483C63A-CDBC-426E-BF93-872502E8144E}] @Denied: (A 2) (Everyone) @="FlashBroker" "LocalizedString"="@c:\\Windows\\SysWOW64\\Macrome d\\Flash\\FlashUtil10k_ActiveX.exe,-101" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation] "Enabled"=dword:00000001 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUt il10k_ActiveX.exe" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Shockwave Flash Object" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10 k.ocx" "ThreadingModel"="Apartment" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus] @="0" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID] @="ShockwaveFlash.ShockwaveFlash.10" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10 k.ocx, 1" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version] @="1.0" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="ShockwaveFlash.ShockwaveFlash" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}] @Denied: (A 2) (Everyone) @="Macromedia Flash Factory Object" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10 k.ocx" "ThreadingModel"="Apartment" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID] @="FlashFactory.FlashFactory.1" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32] @="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10 k.ocx, 1" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib] @="{D27CDB6B-AE6D-11cf-96B8-444553540000}" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version] @="1.0" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID] @="FlashFactory.FlashFactory" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CL SID\{FF3E9388-AC5C-78BA-ADD2DEDBC8CD3822}\{3A1287C7-66E7-369B-1F735B898390688C}\{D7B36791-6000-8B4A-CB886D7CE3F1E4AE}*] "XOGCPEUPGZA3BTOUPKIJ6FJXTE1"=hex:01,00,01,00,00,0 0,00,00,9a,27,1e,8a,da,80,81, 12,35,81,92,71,e8,29,5a,84,14,35,16,70,d8,6e,ff,61 [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\In terface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}] @Denied: (A 2) (Everyone) @="IFlashBroker4" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\In terface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32] @="{00020424-0000-0000-C000-000000000046}" [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\In terface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib] @="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}" "Version"="1.0" [HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PC W\Security] @Denied: (Full) (Everyone) . Completion time: 2010-12-16 13:12:21 ComboFix-quarantined-files.txt 2010-12-16 21:12 Pre-Run: 45,698,023,424 bytes free Post-Run: 46,059,917,312 bytes free - - End Of File - - 6578ED45CD7167962727D80D871340E5 |
#7
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I checked my proxy settings, and that box was already unchecked. I still can't go online. The combofix.txt is in the above post.
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#8
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Ok.
Click on the Start button. Click on the Settings menu option. Click on the Control Panel option. When the Control Panel opens, double-click on the Network Connections icon. If your Control Panel is set to Category View, then double-click on Network and Internet Connections and then click on Network Connections at the bottom. You will now see a list of available network connections. Locate the connection for your Wireless or Lan adapter and right-click on it. Click on the Repair menu option. Let the repair process perform its tasks and when it has finished, your Internet connection should be working again. Alternatively, if your network icon also appears on the Windows taskbar, then you can repair it by right-clicking on the icon and selecting Repair as shown below. Please, let me know if you can go online now ? |
#9
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The Control Panel option that is closest to "Network Connections" on my computer is "Network and Sharing Center" (I'm running Windows 7 if that makes a difference).
I found a list of possible wireless network connections. I right-clicked it and the options are "Disconnect," "Status," and "Properties." I can't find an option for "Repair." I clicked "Status" and then a window popped up. I clicked "Diagnose" and received the message that "Troubleshooting couldn't identify the problem." I still can't get on the internet. |
#10
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Ik What happens excactly when you try to get on the internet ?
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#11
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In Chrome, I get the following error message:
Error 105 (net::ERR_NAME_NOT_RESOLVED): The server could not be found. In internet explorer, I get the message that "Internet Explorer cannot display the webpage" or "The address is not valid" when I try to access the internet. |
#12
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The problem is probably caused by unreliable implementation of DNS caching or prefetching in Google Chrome web browser, or buggy coding of Google Chrome’s network I/O (input output) stack.
As a result, turning off and disable DNS pre-fetching may actually solve and fix many web page not loading issue in Google Chrome. Here’s how to disable and turn of DNS prefetching in Google Chrome. 1.In Google Chrome, click on Tools menu (a little wrench icon), then go to Options. 2.Click on the Under the Hood tab. 3.Under “Privacy” section, untick the check box for Use DNS pre-fetching to improve page load performance. See if you get Chrome on online now ? |
#13
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In Chrome, that box was already unticked. =(
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#14
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I´m not sure where the below are located in Win7.
start> my network places > view all connections > right click on loacl area connection > properties> scroll till you find the internet protocol TCP/IP > properties > use the following DNS server address and set the address of your DNS server. |
#15
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From Network and Sharing Center (in the Control Panel), I clicked Change Adapter Settings. Then I right-clicked Local Area Connection and clicked Properties. I have the following two internet protocols in the box:
Internet Protocol Version 6 (TCP/IPv6) Internet Protocol Version 4 (TCP/IPv4) I selected the first one (Version 6) and clicked Properties. I don't know what to set as the address of my DNS server though, so I don't know what to put in the box under "Use the following DNS server addresses." |
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