CD/DVD Drive

[Hollz]

Hi..
I've been having trouble with my CD/DVD, I can't get it to work.. I've tried to add and remove the hardware and eject or unplug it but it won't let me. It comes up with this:

'This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)'

I'm not much of a computer genius, what does this mean? My friend said my hardrive is probably broken.. is this true?

Thanks in advance.

[Aries7]

well if your hard drive was broken your computer wouldnt even boot up. But the CD/DVD might be busted. Is it a new one that you have just installed? or one that has been in there a while? Is it a custom machine, or a pre-build (dell, hp, whatnot)? Do you know the brand of drive it is?

[Hollz]

Which drive? My CD drive is phillips, i don't know the hard drive make. My pc was custom built but the guy who made it moved away so can't even ask him. Is there maybe a problem with my windows 2k?

[Aries7]

well it sounds to me like either your cd-drive has gone bad, or the driver has accidently been deleted. Is this the drive you have?

http://www.consumer.philips.com/cons...CSHQNHKFSESI5P

[Hollz]

No not quite as posh as that!

I think i've found it here...
http://www.ciao.co.uk/Philips_DVDRW_824K__5643940

[Aries7]

hmmm this might or might not work...

http://www.support.philips.com/suppo...dex_us_en.html

there is a link off to the right, says "detect the cd/dvd drive in my PC"

click that and follow the instructions. Hopefully it will tell you which drive you have, and if it works the way i hope it works, it should let you download any files you need for it. But if nothing else it should hopefully tell us the exact model.

[Hollz]

No, that hasn't worked. I downloaded phillips intelligent agent but it only sent me updates. I went to the FAQs on the site and it told me to do something with my nero but it wouldn't detect my CD drive.
Is there any other way i could install the driver, or am i gonna have to admit defeat and get it repaired?