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  #1  
Old April 19th, 2019, 12:10 PM
caissurfer caissurfer is offline
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Question factory reset problem

Hi--I was preparing a Toshiba L-500 laptop for sale and was doing a reset. This was going ok until after installing the new Windows 10 i was confronted with some onscreen questions that needed an answer. All went ok until it asked "who will use this laptop-- please enter your user name" Now as i want to sell this item i dont want to enter my user name but leave it clear for the new owner to complete BUT it wont let me proceed without entering something. How do i get past this question. Would appreciate some help please
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Old April 19th, 2019, 01:03 PM
IPR512 IPR512 is offline
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You might want to just put in a fake name, and whoever buys the laptop can change it.
https://duckduckgo.com/?q=how+to+cha...163-7b_&ia=web

Last edited by IPR512; April 19th, 2019 at 01:05 PM.
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Old April 20th, 2019, 12:23 PM
caissurfer caissurfer is offline
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Many thanks Jill IPR512 for your help. I did consider doing this but was not sure if it would be allowed. However i will give it a go.
Thankyou and happy easter
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  #4  
Old April 20th, 2019, 12:46 PM
IPR512 IPR512 is offline
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You're welcome caissurfer. Whoever buys it will probably want to change the name anyway so I don't think there would be a problem with using a different name than your own if the previous questions, and answers you gave didn't specifically involve your real name.
Good luck with selling the laptop.
You have a Happy Easter also.
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