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Windows XP Problem solving for the Windows XP Operating System

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  #1  
Old September 20th, 2005, 08:32 PM
zion zion is offline
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Can't install...
Hey guys,

New to the board. I'm trying to download the Ipod software and my puter won't complete installation. Getting the 1607 error about installshield. I've done everything the Help/Support reccommended doing and I still can't get it to install.

I don't know what else is wrong
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  #2  
Old September 21st, 2005, 06:34 AM
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AnnMarie AnnMarie is offline
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Welcome to CTH Zion. Have you updated your OS to SP2? If not do so and let us know if you still have a problem.
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  #3  
Old November 14th, 2005, 10:47 PM
Sandy19644 Sandy19644 is offline
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I also am having the exact same problem and have tried all the fixes suggested so far to no avail, dont know what I am doing wrong, grrrrrrrrr
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  #4  
Old November 15th, 2005, 12:27 AM
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AnnMarie AnnMarie is offline
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See if the suggestions here help Sandy Troubleshooting iTunes, iPod Software, and QuickTime installation on Windows
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  #5  
Old November 15th, 2005, 12:33 AM
Sandy19644 Sandy19644 is offline
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HELP ann marie!! now i have done it, while trying to do some of the suggested fixes i restarted my computer and it wont boot up now. I get the message "windows ould not start becauwe the following file is missing or corrupt: <windows root>\system32\hal.dll. please reinstall a copy of the above file" I have tried to get to system restore back to later date but cannot because windows will not load, the only option i see is a total system recover???? help
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  #6  
Old November 15th, 2005, 12:42 AM
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AnnMarie AnnMarie is offline
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You can fix this from the Recovery Console. See here.

If you only have a Restore CD, try this, go here and download the file to create an XP Quick Boot Disk. Make sure you read the instructions first.

Once you have created the disk, power up with the disk in your floppy drive and see if Windows loads (you may have to change the boot order in your bios to boot from a floppy first though) and follow the instructions in this page for editing boot.ini. Click on the link How to edit the Boot.ini file in Windows XP to see how to do this from within Windows.
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  #7  
Old November 15th, 2005, 12:58 AM
Sandy19644 Sandy19644 is offline
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thanks so much for the quick response , will give it a try!
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  #8  
Old November 15th, 2005, 01:31 AM
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AnnMarie AnnMarie is offline
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Good luck Sandy.
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  #9  
Old November 15th, 2005, 03:11 AM
Sandy19644 Sandy19644 is offline
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thanks ann marie, worked like a charm!!
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  #10  
Old November 15th, 2005, 05:19 AM
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AnnMarie AnnMarie is offline
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That's great news Sandy and you are very welcome. Which option did you use (Recovery Console or XP Quick Start Boot Disk)?
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  #11  
Old November 15th, 2005, 03:32 PM
Sandy19644 Sandy19644 is offline
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I used the recovery tool boot disc method. Only thing now is every time i boot up the printer installs itself, strange, guess i will have to uninstall and try to reinstall that again and see if it straightens up.
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  #12  
Old November 15th, 2005, 11:20 PM
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AnnMarie AnnMarie is offline
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An uninstall and reinstall should fix the problem Sandy but post back if it doesnt.
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  #13  
Old November 15th, 2005, 11:49 PM
Sandy19644 Sandy19644 is offline
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I checked in my msconfig startup and for some strange reason it was there to load at each start up, I just unchecked it and fixed the problem,
Thanks!
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  #14  
Old November 16th, 2005, 12:08 AM
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AnnMarie AnnMarie is offline
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Thats good news Sandy. Happy surfing.
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