Trojan.kotver!bat

[cstolarik]

I am currently working on a windows 8.1 computer for my mother and I have tried multiple tools to try to remove it with no success. The name comes up under Norton as Trojan.Kotver!bat stating that is needs to be manually removed which I proceeded to do. I clicked on the link to the file that it is bringing it from and it is 99f3eab.bat which I tried to remove but won't let me. I downloaded a malware removal tool from norton support which produced a all clean results. Please help as we currently run opera web browser and I really don't want to have to have my mother take the computer to a repair technician with the covid-19 virus going around. Any help will be greatly appreciated.

[lufbra]

You might find help quicker if you post this in the "Malware Removal" forum, where CyberTechHelp has experts who help with malware, viruses, etc.

[Jintan]

Welcome to CTH cstolarik,

I copied your thread to here in the Malware Removal forum so we can start some checking.


For x32 (x86) bit systems download Farbar Recovery Scan Tool 32-Bit and save it to the desktop.
For x64 bit systems download Farbar Recovery Scan Tool 64-Bit and save it to the desktop.

Please run it and click Scan, post back with the 2 logfiles.

Use extra posts here as needed.

[Jintan]

Thread closed. Already getting help in another forum.